Smart, Simple, Secure—Your Safety Solution on the Go

• The main OmniSecure account holder (Primary Subscriber) must be at least 18 years of age.4

• OmniSecure group members must be at least 13 years old.

• The OmniSecure primary subscriber must be the parent or legal guardian of any group member under the age of 18.

• If a crash is detected, our agents will call you to provide assistance.1, 2

• If you do not respond, we will automatically notify your group members and our agents will contact emergency services on your behalf.

• For OmniSecure to detect a crash, the following conditions must be met:

  • The vehicle must reach a minimum speed of 15 mph at some point within the 5 seconds before a collision. 

  • Your phone must have:

    • More than 10% battery

    • Battery Optimization and Power Saving Mode disabled

    • A strong cellular signal.

  • The following must be enabled for crash detection to function properly:

    • Location set to “Always On” with Precise Location

    • Motion & Fitness (iOS) / Physical Activity (Android)

    • Notifications

Yes, the crash detection feature requires your phone to be in a moving vehicle because  it relies on motion and speed data to detect crashes.2

No, it does not require any direct connection to the vehicle. It works entirely through your phone’s sensors and location data.1, 2

Yes, crash detection works for any vehicle occupant using the OmniSecured app, not just the driver, as long as the vehicle is moving at sufficient speed.2

If multiple occupants have OmniSecure installed, crash detection can trigger independently for each person, based on their phone’s data.1, 2

Yes, your phone must be powered on, as the feature depends on location services and physical activity data.1, 2

No, the app does not need to be open. Crash detection works in the background, as long as you’re logged in and the required permissions are enabled.1, 2

• When you tap to request a call, a 5 second countdown timer will begin.1

• During this time, you can cancel the alert if it was not intended.

• If you do not cancel within 5 seconds, an agent will call to assist you.

• Tap the tow truck icon on the upper right of your home screen.

• This will connect1 you to Allstate pay-per-use Roadside Assistance.3

• You will be responsible for any costs associated with use of this service.

Note: Using this feature will not send a notification to your group, but the event will appear in your Discover feed.

• Only the primary subscriber can add or remove group members from the group. 

  • The primary subscriber can add up to five additional members to the group (for a total of six, including yourself).4

  • If your group is already full, you’ll need to remove an existing member before adding a new one.

  • If a group member is removed, they will lose access to the OmniSecure safety and security features but will still be able to view and manage their personal profile.

• To add a group member:

  • Tap the Menu icon in the top left of the app.

  • Select View / Manage Group, then select your group.

  • Choose how you would like to invite a member: 

    • Import from your phone’s contact list.

    • Manually enter the contact information.

  • PLEASE NOTE that you may not invite a group member that is under the age of 18 unless: 

    • You are the parent or legal guardian of that invited teen group member;

    • That invited teen group member is age 13 or older; and

    • You have first read and accepted the Terms of Use and Privacy Policy on that teen’s behalf before inviting them to be a group member. 

      • The invited teen group member will be shown the Teen Terms of Use and Teen Privacy Policy explaining the terms you have already accepted on their behalf before they can complete enrollment as a group member.

• To delete a group member:

  • Tap the Menu icon in the top left of the app.

  • Navigate to the Groups section and select Manage Group.

  • Choose the member(s) you wish to remove.

  • Click on Delete  Member.

• The primary OmniSecure subscriber cannot voluntarily leave the group or transfer ownership. 
• If you are not the primary subscriber, you can remove yourself from a group.
  • Tap the gear icon next to your group name.
  • Select Leave Group.

Note: Simply deleting the app will not remove your account or group membership.  

• To permanently delete your OmniSecure account:

• • • Sign in to your OmniSecure account

• Tap the Menu icon in the top left of the app.

• • Select Privacy & Data
  • Select Request Account Deletion